SERVICES

Customer service

Alsafwa cement company provides a specialized staff in customer service to hear their needs and answer their inquiries related to shipments, delivery dates, financial accounts, and products.

Hader

It is a delivery service provided by Alsafwa Cement Company to its customers in all regions of the Kingdom to facilitate the supply process while providing shipment tracking service through a specialized team and advanced systems that include:

  •  Efficiency and quality of the product.
  • Accuracy of shipments delivery dates.

Our service committed to send the shipments from our plant to the customers in many areas such as (JEDDAH, MAKKAH, ALMADINAH, YANBU, ALTAIF, RABIGH & THE SOUTHERN REGION).

For more information contact us:
hader.service@safwacc.com

Customer Portal

According to Alsafwa’s vision, which aims to facilitate customer service and part of the smart solutions plan and from the standpoint of the continuous improvement plan that the company implement it in all its departments and products, AlSafwa have created a customer portal which is a safe & easy site, designed to provide integrated network services and provide the Access for the customer information just in time and accurately by 24/7.
The customer portal provides services that help the customers in their business comfortably and safely. The portal aim to provide:

  • An access for the customer information by 24/7.
  • Provide services that help to save the customer’s time.
  • Enhance customer experience

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The link for singing up at customer portal:

www.safwaportal.com

Digital platform

Alsafwa Cement Company provides a self-service machine  the aim of this service is to improve the purchasing experience and providing accurate information for customer accounts.

THE CONCRETE LAB

Cement is one of the raw materials for the construction process, it is used in all vital projects, from the foundation stage to the final finishing.

To ensure the quality of construction, a series of tests are conducted to determine the suitability of the raw materials for construction.

Therefore, at Al Safwa Cement Company factory, we make sure to provide the latest equipment to perform all tests with a professional team according to international standards.

 

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